
Where Was Your Purchase Made?
All warranty claims for items purchased through our retailer network must go through the retailer the product was ordered from.

Complete Warranty Form
Please complete all sections of the warranty claim form. Any missing information may cause delays.

Submit Warranty Claim
Upon submission of the form one of our warranty team will be in contact via phone or email within 5 days.

Warranty Claim Actioned
Upon review of your warranty claim, our team will assess your claim and provide a remedy dependent on the nature of the fault.
FAULT & WARRANTIES CLAIM
Carnivore Collective warrants all goods to be free from defects in materials and workmanship, and of acceptable quality and durability for the purpose for which they are designed. Warranties and guarantees are provided in
accordance with Australian Consumer Law.
If an item arrives that is missing parts, is faulty, is defective or has been damaged during manufacturing,
please take photos or video clearly illustrating the problem and contact us as soon as possible, ideally
within 7 business days of receiving your delivery or collection.
The best solution to any product fault depends on the nature of the fault itself, and the outcome that
works best for you. We will work collaboratively with you to find a solution that you’re happy with. For
example we may arrange one or a combination of the following at our discretion:
• Send you any missing parts or components
• Arrange a repair
• Replace the product (subject to availability)
• Offer you an alternative product
• Offer a partial or full store credit voucher or refund
You may be entitled to a replacement or refund for a major failure. You may also be entitled to have the
goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a
major failure.
FAULT & WARRANTIES POLICY
This Faults and Warranties policy does not cover:
• Normal wear and tear
• Damage arising from improper assembly or modification
• Damage arising from abnormal use or abuse
• Damage, wear and tear as a result of improper or lack of maintenance and/or care
• Damage to external or product packaging only
• Damage occuring during your own handling and transportation of goods from collection.
• Insignificant minor variations in dimensions, colour, grain or finish
• Insignificant minor imperfections or superficial blemishes
• You have changed your mind and no longer require the item
• You decide you cannot afford the item
• You found the item cheaper elsewhere
• You were made aware of a Fault in the item prior to purchase.
• You were responsible for the Fault.
CHANGE OF MIND PURCHASES
If for any reason you are unhappy with the item you have purchased please contact us to resolve the problem.
Please choose your items wisely. ‘Change of mind’ returns will only be considered if the customer is happy to accept merchandise credit of the same value, less the cost to send the replacement item/items. The buyer will be responsible for the return cost of the original purchase and will be charged a 20% restocking fee. Any item being returned will need to be received in a condition that is fit for resale as a new item, this includes all original packaging. Return requests of this nature will need to be received in writing or by phone within 7 days of the order being delivered.
PROOF OF PURCHASE
You must provide us with reasonable proof of purchase to obtain a refund, exchange or to repair a
product that you have purchased from us. Proof of purchase includes:
• Tax Invoice.
• Receipt or Delivery Note for online purchases. Unfortunately, a confirmation email is not
sufficient.
• Finance documentation.
Whilst we will make every effort to locate transaction receipts through our system if you have lost or
misplaced your tax invoice, we will only accept a bank or credit card statement if the amount on that
statement directly corresponds to the amount for which the product in question was purchased. Multiple
item purchases in one transaction will limit our ability to establish proof of purchase.
Refunds & returns for unsafe, defective or damaged goods or goods which don’t match description
Your entitlement to a refund, repair or replacement for unsafe, defective or damaged goods is outlined in
our terms and conditions. All faults or defects should be reported to us within 7 days of the defect or
fault appearing to avoid any further damage. You may lose the benefit of the terms and conditions
unless you abide by its terms.