PICK UP AVAILABLE

Our retail shop and warehouse is located at 161 Vincent Road, Wangaratta, Victoria 3677. All internet purchases can be collected from this location if you elect to use our ‘local pickup’ function. This shop is now open 7 days a week to offer our customers maximum shopping convenience, please note our opening hours are as follows:

9.00am -5.00pm Monday-Friday

9.00am – 2.00pm on Saturdays

10.00am-2.00pm on Sundays

CLOSED ALL PUBLIC HOLIDAYS

Phone inquiries are welcome at the shop on (03) 5798 3489

DOMESTIC POSTAGE

All items are posted within 1 day of the purchase date except for weekends and public holidays. We do not post consumables ordered on a Friday that need to be refrigerated unless specifically requested by the customer, this is to maintain the freshness and integrity of the product. Any items that fall into this category will be posted first thing the following Monday.

Generally the majority of our parcels are sent via a registered postal service to ensure a hassle free transaction. You will receive your tracking number in a confirmation email after the item has been marked as posted. All items have our return address on them in case delivery is not possible for some reason and the postal carriers chooses to “Return to sender”.
All orders are sent with a “Signature Required” for our postal companies, unless we are advised otherwise by customers that the courier has “authority to leave” the order.

Combined shipping rates are most welcome! In most cases we can send multiple of the same or different items in the same package and save you money, simply send us a message with items you would like to purchase and we will give you a postage quote.

Need it quick? Express postage available for all items.

INTERNATIONAL POSTAGE

We welcome international customers.

Can’t find the same product in your country or does the current Australian dollar make it a savvy choice to purchase it from us? Either way, with the surprisingly low cost of shipping and our successful international postage history it’s a smart move to purchase from us! 90% of the items we have for sale are able to be sent via our national carrier Australia Post to be on-forwarded to any country in the world. Please note that restrictions may apply to electrical goods, perishable goods & fragile items

We can also potentially combine the cost of shipping for multiple purchases of the same or different items, the cost is calculated by the total weight of the parcel and not the amount of items in it.

We encourage anyone who would like a postage quote to simply contact us with the details of the items they wish to purchase, we can then give you the service options, prices for each and expected delivery time.

WARRANTIES & RETURNS

Please refer to our Warranty Claim Portal for all Warranty & Returns information and to submit any claims.
Warranty Claim Portal.

If for any reason you are unhappy with the item you have purchased please contact us to resolve the problem.

Please choose your items wisely. ‘Change of mind’ returns will only be considered if the customer is happy to accept merchandise credit of the same value, less the cost to send the replacement item/items. The buyer will be responsible for the return cost of the original purchase and will be charged a 20% restocking fee. Any item being returned will need to be received in a condition that is fit for resale as a new item, this includes all original packaging. Return requests of this nature will need to be received in writing or by phone within 7 days of the order being delivered.”