Warranty Information
Your satisfaction is our priority. Learn about our comprehensive warranty coverage for all meat processing equipment.
Our Warranty Promise
At Carnivore Collective, we stand behind the quality of our products. All equipment sold through our store comes with manufacturer warranties, and we're here to help you through the entire warranty process should you need it.
We work closely with our suppliers to ensure quick resolution of any warranty claims, minimising downtime for your business or home operations.
What's Covered
Manufacturing Defects
Coverage for faulty materials, workmanship errors, and manufacturing defects that affect product performance.
Electrical Components
Motors, switches, control panels, and other electrical parts are covered under normal operating conditions.
Mechanical Parts
Gears, bearings, blades, and other mechanical components that fail under normal use conditions.
What's Not Covered
Wear and Tear
Normal wear items like cutting blades, gaskets, and seals that require regular replacement.
Misuse or Abuse
Damage from improper use, modifications, neglect, or failure to follow operating instructions.
Accidental Damage
Physical damage from drops, impacts, water damage, or other accidents not related to manufacturing defects.
Warranty Periods by Product Category
| Product Category | Warranty Period |
|---|---|
| Meat Slicers | 1 Year |
| Meat Mincers/Grinders | 1 - 3 Years |
| Vacuum Sealers | 1 Year |
| Sausage Fillers | 1 Year |
| Meat Mixers | 1 Year |
| Band Saws | 1 Year |
| Knives and Hand Tools | 1 Year |
| Accessories and Parts | 1 Year |
* Warranty periods may vary by manufacturer. Please check your product documentation for specific details.
How to Make a Warranty Claim
Gather Your Information
Have your proof of purchase, product serial number, and details about the issue ready.
Submit Your Claim Online
Use our online warranty claim form for the fastest processing. We'll review your claim within 2-3 business days.
Assessment and Resolution
Our warranty team will assess your claim and provide instructions for repair, replacement, or refund as appropriate.
Follow Up
We'll keep you updated throughout the process and ensure your issue is resolved to your satisfaction.
Important Warranty Information
- Keep your proof of purchase (receipt or invoice) as it's required for all warranty claims
- Register your product on the manufacturer's website for extended warranty options
- Follow all maintenance requirements to keep your warranty valid
- Warranty coverage begins from the date of purchase, not the date of delivery
Ready to Submit a Warranty Claim?
Our online form makes it quick and easy to get the support you need
Submit Warranty Claim